frequently asked questions

Shopping:

What is Sneaker Sin?

Established in 2018, SnkrSin is the world’s premier sneaker and streetwear marketplace. We’re founded by sneaker connoisseurs with deep histories in the products we sell. We make it easier to buy and sell premium footwear, apparel, and accessories. Our merchandise is on-hand and available online at SnkrSin.com.

How does it work?

Snkrsin is a consignment store, which means individuals or companies bring in their own supply of products for us to sell on their behalf. Each and every item is authenticated and verified to be in new, unworn condition by our trained expert staff. Consignors can keep track of their stock, change prices, and request payment when their items sell via the SnkrSin Seller Portal.

Are your Sneakers new?

All Snkrsin merchandise is 100% authentic, guaranteed. Our team of expert authenticators puts every item through a 10-point verification system to ensure its legitimacy. Learn more about our authentication process here. We are a legal business and we can not sell products that are not real. We take pride in keeping your trust. That’s why our products are guaranteed.

Are your Sneakers new?

All Snkrsin merchandise is 100% authentic, guaranteed. Our team of expert authenticators puts every item through a 10-point verification system to ensure its legitimacy. Learn more about our authentication process here. We are a legal business and we can not sell products that are not real. We take pride in keeping your trust. That’s why our products are guaranteed.

How do I know if the items are Authentic?

SnkrSin only sells 100% new and authentic items. Although the items are consigned or pre-owned, they are unworn and in pristine condition. 

How do you determine the price of your products?

Snkrsin is a consignment marketplace, which means that we sell items on behalf of other individuals and companies. We do our best to make sure that we are selling products that are less than the competition, that is what Sneaker Sin is all about. The final determination on price is made by the consignor, but we work with them to help price items competitively.

What sizes are shown on the website?

Snkrsin displays sneaker sizes in US, UK and EU sizes. Please make sure you know if you are purchasing a product that is specifically made for a woman or man’s foot size based on US sizing. 

What payment types are accepted?

We offer a variety of payment types, with many that are local to each country. Primarily any payment that can be processed by our primary merchant processing company, Stripe. Visit Stripe for more information here.

 

Delivery & Returns

When will my order ship?

Orders may take up to 10 business days to process prior to shipment. Additional time may be required during promotional periods and holidays. We ship orders Monday through Saturday, except on the following U.S. holidays

  • Easter Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving
  • Christmas Eve
  • Christmas Day
  • New Year’s Eve
  • New Year’s Day
Where does my order come from?

Everything SnkrSin sells is stored in one of our warehouses. Depending on where the product you purchased was stored, it will be shipping from one of the three warehouse locations we have.

  • United States of America
  • Singapore
  • Hong Kong
Do you ship internationally?

Yes! SnkrSin ships to most countries worldwide. Please put in the correct shipping address to get a realistic shipping quote. The prices shown for the sneakers do not include shipping. If you do not see your country listed, unfortunately we do not offer delivery at this time.

Am I responsible for Duties & Taxes if I'm purchasing from overseas?

All duties and taxes are the sole responsibility of the customer. For international customers.

We ship DDP (Delivery Duties Paid) to most destinations worldwide, which means that all applicable taxes and duties are included in the final purchase price when you place your order and there are no additional costs due upon delivery.

If a DDU (Delivery Duties Unpaid) destination is selected, the price you pay to SnkrSin will exclude all relevant import duties and sales taxes. As the recipient, you’ll need to instead pay these directly to our carrier to release your order from customs upon arrival.

How can I track my order?

Orders can be tracked within Order History in your Account page, under “Orders”.